Delivery Information
At Kora, we aim to deliver your order quickly, safely, and efficiently.
1. Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email once your order has been dispatched.
2. Delivery Time
Estimated delivery times:
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Within UAE: 1–2 business days
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International Orders: 3–10 business days (depending on destination)
Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.
3. Shipping Charges
Shipping fees (if applicable) will be calculated and displayed at checkout before payment confirmation.
Free shipping promotions may be offered from time to time.
4. Order Tracking
Once your order is shipped, tracking details will be provided via email or SMS so you can monitor your delivery status.
5. Incorrect Address
Customers are responsible for providing accurate shipping details. Kora is not liable for delays or losses due to incorrect addresses entered at checkout.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 72 hours of delivery at:
Email: info@findkora.com
Please include your order number and photos (if applicable) for faster assistance.